Refund policy

No Return or Refund Policy

Thank you for choosing our products. We strive to provide you with high-quality handmade items that are carefully crafted and designed. As part of our commitment to transparency and customer satisfaction, we have outlined our No Return or Refund Policy below:

1. All Sales Final: Due to the nature of our handmade products, all sales are final. We do not accept returns or offer refunds on any purchased items unless there is a clear manufacturing defect.

2. Manufacturing Defects: In the rare event that you receive a product with a manufacturing defect, please contact us within 14 days from the date of delivery. We will review the issue and, if it meets our criteria, provide a replacement or offer store credit for the value of the defective item.

3. Damaged in Transit: If you receive a package with visible damage, please refuse the delivery. If you accept the package and later discover that the product is damaged, please notify us within 14 days from the date of delivery, providing photographic evidence of the damage. We will work with you to resolve the issue.

4. Custom Orders: Custom orders are non-refundable and cannot be returned unless they have a manufacturing defect. We will work closely with you during the customization process to ensure your requirements are met and provide updates to obtain your approval before finalizing the order.

By completing a purchase on our website, you acknowledge and agree to abide by our No Return or Refund Policy. We recommend reviewing this policy thoroughly before placing an order. If you have any questions or concerns, please feel free to contact our customer support team via email at keturahskorner23@gmail.com.